Location: Southeast US
Industry: Engineering
Required Experience:
Seven (7) years of directly related experience may be substituted for the Degree
when such experience yields the same level of knowledge
APICS and 6-Sigma Green belt certified
Required Education:
Bachelor’s Degree in a related discipline
plus a combination of two (2) years directly related experience.
Master’s degree (MBA) a definite plus.
Job Description
Customer interface: this role will directly interface with our distributors and customers from around the world. Take orders, investigate appropriate lead times, handle quotations and answer technical product questions. Also, this role will lead the ‘demand side’ of our S&OP process; publish external and internal indicators, aggregate customer and item level demand profiles.
Performs departmental training and auditing; implements new systems, procedures and work instructions, does special projects supporting manufacturing and customer service objectives. Position provides program support for customer specific activities, supporting demand management. Works with Customer, Program Management, Contract Manager, and SIOP Coordinator to forecast stable customer demand. Interfaces with team leaders and supply chain to assure schedule is within cell capacity constraints.
This individual has a thorough understanding of Supply Chain processes, while successfully supporting external customer relationships and managing the customer’s demand. This individual must have the ability to successfully manage a high level of ambiguity, and must effectively communicate with internal and external customers at all levels of the organization, including upper management and business leadership.
Responsible for forecast management. Obtains forecast documents from customer or field sales and implements into demand plan. Acknowledges acceptable schedule to customer (lead-time management). Manages forecast through communication meetings. Adheres to policy regarding frozen time fences. Reports forecast risk to S&OP process.
Provides Service Level (LISC) projection for assigned customers weekly.
Key metrics: LISC (line item ship complete), Late Back-log, S&OP maturity
Bachelor’s Degree in a related discipline plus a combination of two (2) years directly related experience. Seven (7) years of directly related experience may be substituted for the formal degree plus experience when such experience yields the same level of knowledge. APICS and 6-Sigma Green belt certified, Master’s degree (MBA) a definite plus.
Customer Service, Supply Chain Management, S&OP, IT, compute proficient, excellent communicator, leadership, teamwork, demand manager, CPIM, Six Sigma, systems-oriented, process-oriented.
Knowledge & Skills
Excellent communication skills. Strong IT influence; systems oriented mind-set; technically and computer savvy. Ability to performs a wide range of complex assignments with demonstrated leadership capabilities including problem solving, planning and scheduling, decision making, motivation, demonstrated ability to build key customer contacts and utilize teams to rapidly and cost effectively resolve complex problems using Six Sigma and Lean principals and strategies, demonstrated integrity and commitment to quality. Experience and understanding of supply chain management principles. Interacts with personnel both internal and external at all levels to discuss difficult technical customer service problems. Skills in MS Access, Excel, Webfocus, Crystal Reports preferred. Prior Customer Service, IT, Material Planning, Production Control, or supply chain experience highly desired.
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